<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0" xmlns:media="http://search.yahoo.com/mrss/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#">
<channel>
<title>Latest Viewpoints by Derrick Fountain</title>
<link>http://www.derrickfountain.com</link>
<description>Derrick Fountain is a visionary mobile industry veteran with a passionate curiosity for life-enabling technologies that transform how we access and share information.</description>
<copyright>Copyright (c) 2010 Derrick Fountain</copyright>
<item>
<title>organic and tangent personas</title>
<guid isPermaLink="false">derrickfountain_latest_insights_2</guid>
<link>http://www.derrickfountain.com/#/viewpoints/latest_insights_2</link>
<pubDate>Tue, 13 Jun 2010 02:08:09 GMT</pubDate>
<description><![CDATA[If we know the radius of a circle, we can calculate its circumference.  Personas can give us the radius by which we square to get the diameter or breadth of your audience.  The circumference forms the basis for designing touch points and scenarios that address the needs of your inner circle of key purchasers and influencers.  This inner circle is where the primary focus should lie.  The long tale kicks in with people outside of the inner circle.		
A tangent touches the circle but does not penetrate it. When we apply this to the realm of personas, we find that a similar tangent metaphor exists with personas constructed out of thin air with no underlying ethnographic research to back up the collective assumptions that form the basis for opinions about how a person might interact with your product or service in the real world.  
Organically developed personas also polarize people.  It’s better to use a persona to get it right for at least 50% of the circle, as opposed to shooting blindly and addressing the needs of only a tenth of the inner circle.  When it’s impractical to touch every single person, you resort to statistical methodology and select a statistically significant sample of the population for your laddering exercises.  This will let you craft more natural and organic personas.  
<font color="#CCFF33"><b>About the Author</b></font>
Derrick Fountain is an online media professional and visionary committed to crafting life enabling technologies that transform how societies access and share information. Call 641-453-0728 to hear a Spoken Web version of the latest viewpoints by Derrick Fountain.  
Visit the <font color="#CCFF33"><a href="http://www.derrickfountain.com/#/contact"><u>contact page</u></a></font> and share your questions or comments on this viewpoint.]]></description>
<enclosure type="audio/mpeg" length="3000000" url="http://www1.syndout.com/derrickfountain_latest_insights_2.mp3"/>
<enclosure url="http://www.derrickfountain.com/images/news_thumbs/01.jpg" type="image/jpg" /> 
</item>
<item>
<title>fear of polarizing people</title>
<guid isPermaLink="false">derrickfountain_latest_insights_3</guid>
<link>http://www.derrickfountain.com/#/viewpoints/latest_insights_3</link>
<pubDate>Tue, 08 Dec 2009 02:08:09 GMT</pubDate>
<description><![CDATA[Businesses are not confident enough to polarize people on the web.  They don't have enough esteem that the design will be sufficient enough to convert the target audience, so they want to design for everyone with hopes that the bigger net will catch more fish.  The problem is that the design of the net itself gets in the way as it scales.  The bigger net means a bigger frame and bigger threads which make it challenging to disguise the obvious nature of the device, thus resulting in fewer fish being duped into swimming into its grasp.
Making design assumptions without knowing the underlying human needs and context of use can be costly.  Accessibility enthusiasts understand very little about the psychology of the web.  I use the term enthusiasts for those that feel that all websites should be accessible by everyone.  More and more the form and function are becoming tightly integrated, so that a change to one directly affects the other.  Semantic markup, programming frameworks, and externalized style attributes are all a part of this movement.  I take it a step further and say that everything boils down to design.  Even words are designed to be read and there is actually an art to readable writing.  
Designing one interface for everyone is a very noble and glorious in principle, but can't possibly be accomplished without some sort of divine intervention.  Businesses today are afraid to polarize people.  Cultural anthropological observations teach us self-evident maxims that people are different, and that humans have a natural tendency to self-organize into groups.  Tribes have always existed and families have always existed within those tribes.  And within those families, males and females formed subgroups where brothers did one thing and sisters did another.  Page through the history books of any civilization and you will see gender roles clearly defined where men were expected to do one thing and women expected to do another.  Gender roles have changed in modern society and have morphed and taken on various shapes, but they are still there.  
The fact that men are typically stronger than women and naturally adapt to physical challenges better is a polarization of human beings created by nature.
Think about this.  If we were to craft everything for all people, then the thousands of tribes that have existed over time would have been assimilated by now into a one world culture.  The very nature of personas is the realization that the information-processing and decision-making needs of people vary greatly.  There are universal values and universal character traits that persist in all humans.  We all know someone that likes facts and figures for decisions.  We also know someone that wants the previous person to shut up and give the big picture as it relates directly to their immediate need.
If you don't polarize people, people will polarize themselves. Think about all the cheap shots that PC users take at Mac users.  Think about your restricted network of friends on myspace.  Think about the devout Firefox users that went so far as to design a crop circle of the Firefox logo as a public demonstration of their loyalty for one web browser over another.  Think about the bumper stickers of military moms.
There are underlying psychological factors for every instance of polarization and these factors are what should be used in implementing designs that address the core of the human experience.
<font color="#CCFF33"><b>About the Author</b></font>
Derrick Fountain is a visionary mobile industry professional with a passionate curiosity for life-enabling technologies that transform how we access and share information. Call 916-770-4127 to hear a Spoken Web version of the latest viewpoints by Derrick Fountain.  
Visit the <font color="#CCFF33"><a href="http://www.derrickfountain.com/#/contact"><u>contact page</u></a></font> and share your questions or comments on this viewpoint.]]></description>
<enclosure type="audio/mpeg" length="3000000" url="http://www1.syndout.com/derrickfountain_latest_insights_3.mp3"/>
<enclosure url="http://www.derrickfountain.com/images/news_thumbs/02.jpg" type="image/jpg" /> 
</item>
<item>
<title>failure of universal design</title>
<guid isPermaLink="false">derrickfountain_latest_insights_5</guid>
<link>http://www.derrickfountain.com/#/viewpoints/latest_insights_5</link>
<pubDate>Tue, 08 Dec 2009 02:08:09 GMT</pubDate>
<description><![CDATA[Try designing a single printer-fax-scanner-copier (PFSC) for use in China, Russia and Nigeria.  How about designing this PFSC for every imaginable context of use.  Even the paper, the most basic requirement of such a machine, is not a product that lends itself to universal design.  Although paper comes close to being designed for all possible use cases, even it has specialized formats that are unique to the context in which it is used.  When I worked for the FDA in the mid 90’s, I remember getting in trouble for putting fax paper in the printer.  "That's fax machine paper not printer paper", I was told.  In another account, I remember being told, "No, that's copy machine paper not printer paper."  And in yet another account, "No, that paper is for the LaserJet printer, not the inkjet printer."
Even paper is polarized for different groups of users.  In this case the "users" are composed of various types of machines that share a common paper-type.
Nowadays, I hear the interactive community screaming with the desire to design one website that is usable on the desktop, mobile phone, PDA, iPod, digital projector, and web tv.  The reasoning goes like this.  Let’s build a single multi-use website that is constructed in a way that the content is accessible to everyone in every context of use.   It is either built to fit, or it "degrades" gracefully.
When you design for every-one and every-thing, you end up addressing the specific needs of no-one and no-thing.  You lose not only your key purchasers and influencers, but alienate your whole audience.  It’s like the photos that attempt to appeal to individuals of a diverse audience by showing a rainbow of people.  By appealing to everyone, the group photo doesn't identify with any one group in particular and therefore appeals to no one.  
When you fail to polarize people, you strip away the uniqueness of your audience.  You strip away the specific things they value.  You mask away and dilute the specific attributes of your product or service that address their specific attitudes, interests and desires.  Ultimately, you eliminate any chance of influencing their purchase intent or the ability to propel them through your desired scenarios on your website.  The linkages between product attributes and human values are broken before you even start.
<font color="#CCFF33"><b>About the Author</b></font>
Derrick Fountain is a visionary mobile industry professional with a passionate curiosity for life-enabling technologies that transform how we access and share information. Call 916-770-4127 to hear a Spoken Web version of the latest viewpoints by Derrick Fountain.  
Visit the <font color="#CCFF33"><a href="http://www.derrickfountain.com/#/contact"><u>contact page</u></a></font> and share your questions or comments on this viewpoint.]]></description>
<enclosure type="audio/mpeg" length="3000000" url="http://www1.syndout.com/derrickfountain_latest_insights_5.mp3"/>
<enclosure url="http://www.derrickfountain.com/images/news_thumbs/03.jpg" type="image/jpg" /> 
</item>
<item>
<title>personas can save you from yourself</title>
<guid isPermaLink="false">derrickfountain_latest_insights_6</guid>
<link>http://www.derrickfountain.com/#/viewpoints/latest_insights_6</link>
<pubDate>Tue, 08 Dec 2009 02:08:09 GMT</pubDate>
<description><![CDATA[You may end up paying for lots of design considerations and affordances that you may never need, solely based on the internal goals of the design firm you choose.  
For example, it takes a significant amount of time to debug certain CSS and JavaScript code, not to mention the introduction of hacks and workarounds to overcome browser compatibility issues.  Typically, you approve a design that addresses the specific needs of your ideal customers.  Once you approve the design concept, often times the target audience takes a sharp detour and your developers spend time building out your design for people that will never see your website or purchase your product.  
Your user research didn't include personas for people with disabilities.  However, your developer is spending lots of billable hours making sure that individuals with such conditions can comfortably navigate the information on your website.  If accessibility is part of the business model of the design firm that you choose, then you may end up paying extra for work that addresses the needs of people that may never visit your website simply because the interactive agency that is designing site has a reputation to uphold in the accessibility community and will force this upon you in the build process.  A better use of that billable time could be put towards designing email templates for branded newsletters and sales collateral.
I view accessibility much the same way I view the mobile web.  An accessibility strategy should not be to develop a site that "degrades" to fit people with disabilities the same way that a mobile strategy should not be to simply degrade the desktop site to be navigable on a handset. I speak of accessibility not in technical terms, but in terms of assistive technology.  People with disabilities should be given the same level of care and user experience as any other user.  A separate mobile site built from the ground up to fit the context of use naturally delivers a better browsing  experience to the end user.  A separate website designed from the ground to present information in a format that is most conducive to people with disabilities will naturally perform better and make for a better user experience.  
The advent of the spoken web seeks to bridge the worlds and draw a focus to the format of the content itself, packaging it in such a way that delivers a consistent experience to all users regardless of ability by speaking, listening, or reading.
<font color="#CCFF33"><b>About the Author</b></font>
Derrick Fountain is a visionary mobile industry professional with a passionate curiosity for life-enabling technologies that transform how we access and share information. Call 916-770-4127 to hear a Spoken Web version of the latest viewpoints by Derrick Fountain.  
Visit the <font color="#CCFF33"><a href="http://www.derrickfountain.com/#/contact"><u>contact page</u></a></font> and share your questions or comments on this viewpoint.]]></description>
<enclosure type="audio/mpeg" length="3000000" url="http://www1.syndout.com/derrickfountain_latest_insights_6.mp3"/>
<enclosure url="http://www.derrickfountain.com/images/news_thumbs/04.jpg" type="image/jpg" /> 
</item>
<item>
<title>accessibility and the scent of information</title>
<guid isPermaLink="false">derrickfountain_latest_insights_7</guid>
<link>http://www.derrickfountain.com/#/viewpoints/latest_insights_7</link>
<pubDate>Tue, 08 Dec 2009 02:08:09 GMT</pubDate>
<description><![CDATA[Multiple platforms should be considered in the initial planning process to address the needs of regular users and those that will be navigating your site with the help of assistive technologies.  Instead of trying to make one design satisfy everyone, you may see more effective results having separate designs for people with disabilities.  After all, people with disabilities share lots of commonalities and experiences, so they too need personas.  These personas have totally different information design needs than sighted people.  They think differently about how to access information and scenarios must be designed in such a way that the persuasive momentum remains intact even with screen readers.
For sighted people, lots of visual cues are used to build and sustain persuasive momentum online.  On the other hand, how do you tell that the woman on the Victoria’s Secret banner is the same woman on the landing page?  And that the offer being presented on that same landing page is a repeat of what was shown on the previous screen?  
This is where good persuasion architecture shines.  The underlying factors of persuasion architecture involve scent and search.  Scent can be used in audible situations.  Just think about a time when you were in another room or not looking directly at the TV and heard a news snippet that said "next up, Bob tells how two dogs flew a kite."  This "lead" starts the process, get's you to stop what you're doing, and engage in the program.
The same auditory cues can be used to build scent through trigger words that move the user forward to the next piece of content.  For example, AskMen.com does a great job of paginating long articles and providing scented links that give clues to what's on the other side of a click.
<font color="#CCFF33"><b>About the Author</b></font>
Derrick Fountain is a visionary mobile industry professional with a passionate curiosity for life-enabling technologies that transform how we access and share information. Call 916-770-4127 to hear a Spoken Web version of the latest viewpoints by Derrick Fountain.  
Visit the <font color="#CCFF33"><a href="http://www.derrickfountain.com/#/contact"><u>contact page</u></a></font> and share your questions or comments on this viewpoint.]]></description>
<enclosure type="audio/mpeg" length="3000000" url="http://www1.syndout.com/derrickfountain_latest_insights_7.mp3"/>
<enclosure url="http://www.derrickfountain.com/images/news_thumbs/05.jpg" type="image/jpg" /> 
</item>
<item>
<title>information design lesson from people's court</title>
<guid isPermaLink="false">derrickfountain_latest_insights_8</guid>
<link>http://www.derrickfountain.com/#/viewpoints/latest_insights_8</link>
<pubDate>Tue, 08 Dec 2009 02:08:09 GMT</pubDate>
<description><![CDATA[Scent communicated through trigger words works much the same on the web and can engage users in your story without ever seeing a picture of the model or cute puppy dog in your ad.  Trigger words are the words that trigger actions, and these words, when combined with teasers create "scent."  
Think of the catchy names for court cases on the show "People's Court."  I loved that show as a kid and always got a kick out of the contrast between the seriousness of the cases and the humor of the name that was assigned to the case.  Telling the name of the case that was "next up", contained trigger words that provided a strong and compelling scent that propelled viewers to keep watching after the commercial break.
<font color="#CCFF33"><b>About the Author</b></font>
Derrick Fountain is a visionary mobile industry professional with a passionate curiosity for life-enabling technologies that transform how we access and share information. Call 916-770-4127 to hear a Spoken Web version of the latest viewpoints by Derrick Fountain.  
Visit the <font color="#CCFF33"><a href="http://www.derrickfountain.com/#/contact"><u>contact page</u></a></font> and share your questions or comments on this viewpoint.]]></description>
<enclosure type="audio/mpeg" length="3000000" url="http://www1.syndout.com/derrickfountain_latest_insights_8.mp3"/>
<enclosure url="http://www.derrickfountain.com/images/news_thumbs/06.jpg" type="image/jpg" /> 
</item>
<item>
<title>surround sound marketing</title>
<guid isPermaLink="false">derrickfountain_latest_insights_9</guid>
<link>http://www.derrickfountain.com/#/viewpoints/latest_insights_9</link>
<pubDate>Tue, 08 Dec 2009 02:08:09 GMT</pubDate>
<description><![CDATA[In a home theater system, you have various types of speakers ranging from tweeters, bass, mids, receiver, horns, and bookshelf speakers.  Collectively, they form a surround sound "system."
Although you have all of these pieces, you achieve the best sound quality when each of the individual components is from the same manufacturer.  You know this and that adds to your perception of quality.  You could very well have totally different speakers, but the consistency in the brand adds to the perception of a better sound.
In addition, all these 24 pieces make one sound when executed.  They come together and form a sort of harmonic convergence.
Turning on this system has an interesting affect on what you see.  Suddenly, you no longer see the tweeter, the bass, and the bookshelf speakers.  They become transparent to the sound.  The moment you reach that state where the parts begin to form a whole, you've converted.  You have reached a point of total engagement.  This point of engagement with a brand that comes after being fully enveloped in an experience with that brand is what Jared Spool calls a "seducible moment."  You never know when it’s going to happen.  And because you never know when it’s going to happen and which of your touch points will cause it to happen, you need to equip all of your touch points with the ability to convert.  Just as with a surround sound system, you never know which of the components will disappear last and cause the individual parts to form a whole.
This is surround sound marketing, marketing that envelops the prospect with such goodness that they no longer see the email; they no longer see the print ad, or the audio clip.  All they are left with is a powerful "something" that pulls them toward your brand.  The brand is the only thing that remains after the experience.  You don’t describe your experience in terms of the individual components.  You say that you have Sony system, or a Kenwood system.  In the end, the feelings brought on by the system fades when the sound is turned off.  However, the experience positive attitudes and affinity becomes anchored to the brand.  That's what they will retain.  This surround sound enveloping of the prospect or user is how brands are built and sustained in the digital age.
People don't walk around saying, "oh you have the 4ohm 24 speaker system that plays great highs."  No, you say, "Kenwoods are good radios.  My cousin has a Kenwood."  Or, you might say "JVC sucks. " They don't remember what message was coming out of the system, but they do remember the collective residue of the listening experience, which was either a positive or negative brand interaction.  The positive experience builds the brand.  The negative experience erodes it.
<font color="#CCFF33"><b>About the Author</b></font>
Derrick Fountain is a visionary mobile industry professional with a passionate curiosity for life-enabling technologies that transform how we access and share information. Call 916-770-4127 to hear a Spoken Web version of the latest viewpoints by Derrick Fountain.  
Visit the <font color="#CCFF33"><a href="http://www.derrickfountain.com/#/contact"><u>contact page</u></a></font> and share your questions or comments on this viewpoint.]]></description>
<enclosure type="audio/mpeg" length="3000000" url="http://www1.syndout.com/derrickfountain_latest_insights_9.mp3"/>
<enclosure url="http://www.derrickfountain.com/images/news_thumbs/07.jpg" type="image/jpg" /> 
</item>
<item>
<title>perfection is a matter of perception</title>
<guid isPermaLink="false">derrickfountain_latest_insights_10</guid>
<link>http://www.derrickfountain.com/#/viewpoints/latest_insights_10</link>
<pubDate>Tue, 08 Dec 2009 02:08:09 GMT</pubDate>
<description><![CDATA[A few years ago a close friend of mine emailed the following quote to me.
"To improve is to change; to be perfect is to change often."
I disagree with Mr. Churchill.  In my opinion, frequent change can lead to nothing other than perpetual imperfection.  I have trouble understanding how such a varying way of being can result in anything but something less than perfect.  Perfection, for the most part, is a product of human perception.  I am reminded of an interesting quote on the matter of "perception" as penned by Giacamo Casanova in his book "History of My Life."
"I saw that everything famous and beautiful in the world, if we judge by the descriptions and drawings of writers and artists, always loses when we go to see it and examine it closely."
I would venture to say the same about things perceived as perfect by human beings in general.  Similar to the way a microscopic view of a diamond can reveal imperfections, human beings, upon closer observation, can also reveal imperfections.  And just like diamonds, humans too can be "polished" to mask imperfections.  
My disagreement with Churchill’s quote is based on the assumption that the rate of change is high.  How often is often and how does that translate into the modern concepts of time?  I’m sure that we all would admit that society is growing and evolving a tad bit faster now than in Churchill’s time.  If we take into consideration, the rate of change which brings about perfection, we reach a point where we can neither agree nor disagree.  If the rate is slow, then it is too infrequent to allow human observation of such change.  As a result, there is no visible way to distinguish between the two and track the delta between perfection and imperfection.  Many of the ecological and solar changes of the planet and the solar system go unnoticed due the slow rate at which those changes occur.  Up close, from where you stand, the rate of change is so infinitely small that you fail to notice the chaos all around you.  Imperfection becomes more and more visible as the degree and rate of change increases.  This phenomenon is not much unlike the process that occurs when heat from a mircowave oven speeds up molecules in food and enhances our perception of flavor and taste.  In which case, speeding up molecules in food can influence what we perceive as a perfect meal.
As in the case of human beings, if we change gradually over time, it appears that we are still the same person, and that perception is the cornerstone of any relationship.  This applies to a relationship with a brand just as it does to a relationship with a person of the opposite sex.  Call it change management.  If you are constantly changing who you are, things will always seem imperfect or out of place.  You will find yourself in a perpetual state of re-work and rejection.  There is a classic usability study where eBay sought to change the background of the website from yellow to white.  They made the change overnight; it was immediately met with resistance and rejection by its users.  They called, complained, screamed, and detested the change.  So, what did eBay do?  Think about this quote from Casanova.
"I have always loved truth so passionately that I have often resorted to lying as a way of introducing it into the minds which were ignorant of its charms." Giacomo Casanova
To put it another way, Casanova understood the concept of embraceable change.  So what did eBay do?  They gradually changed the color of the background one shade at a time and the people never noticed.  The original change happened too fast, and therefore, was not embraced by the users.  There is a strategy and science to orchestrating embraceable change.
Perfection, much like beauty, is in the eye of the beholder.  Minimize the degree and rate of change, and increase the perception of perfection.  As it relates to the web, avoid radical site redesigns at all costs and opt for iterative refinements that can be made gradually over time.
<font color="#CCFF33"><b>About the Author</b></font>
Derrick Fountain is a visionary mobile industry professional with a passionate curiosity for life-enabling technologies that transform how we access and share information. Call 916-770-4127 to hear a Spoken Web version of the latest viewpoints by Derrick Fountain.  
Visit the <font color="#CCFF33"><a href="http://www.derrickfountain.com/#/contact"><u>contact page</u></a></font> and share your questions or comments on this viewpoint.]]></description>
<enclosure type="audio/mpeg" length="3000000" url="http://www1.syndout.com/derrickfountain_latest_insights_10.mp3"/>
<enclosure url="http://www.derrickfountain.com/images/news_thumbs/08.jpg" type="image/jpg" /> 
</item>
<item>
<title>the silence of the how</title>
<guid isPermaLink="false">derrickfountain_latest_insights_11</guid>
<link>http://www.derrickfountain.com/#/viewpoints/latest_insights_11</link>
<pubDate>Tue, 08 Dec 2009 02:08:09 GMT</pubDate>
<description><![CDATA[As a mobile product manager, I noticed that the patterns of consumption across the network of sites that I managed were wide and shallow.  I attribute this to the "how" and not the "what" of the content that was being delivered.  In a mobile context, the biggest handicap is time and physical ability.
Response times are not fast enough for the click and wait paradigm of the regular web.  You don't think about the time in between screens and rarely see the entire screen go white before you have to make another selection.  This latency makes it nearly impossible to cruise around and "browse" the mobile web and has forced the medium in the task-oriented paradigm of today.  Get in, grab, and go.  There's no time to sit around waiting for a screen to load.
When the latency factor was removed and broadband became mainstream, we saw a huge shift in behavior.  People started using the web differently.  I remember not being able to embed a video clip in a page because of the impact it would have on its performance.  So, we would build lists of links to video clips that could be downloaded and played offline to take advantage of the native processing power of the CPU.  In addition to speed, new flat rate pricing models also changed behavior.  There was a new found freedom in browsing and clicking on whatever you want with no regard for the consequences or the fear of having to pay for it later.
<font color="#CCFF33"><b>About the Author</b></font>
Derrick Fountain is a visionary mobile industry professional with a passionate curiosity for life-enabling technologies that transform how we access and share information. Call 916-770-4127 to hear a Spoken Web version of the latest viewpoints by Derrick Fountain.  
Visit the <font color="#CCFF33"><a href="http://www.derrickfountain.com/#/contact"><u>contact page</u></a></font> and share your questions or comments on this viewpoint.]]></description>
<enclosure type="audio/mpeg" length="3000000" url="http://www1.syndout.com/derrickfountain_latest_insights_11.mp3"/>
<enclosure url="http://www.derrickfountain.com/images/news_thumbs/09.jpg" type="image/jpg" /> 
</item>
<item>
<title>the birth of the spoken web</title>
<guid isPermaLink="false">derrickfountain_latest_insights_12</guid>
<link>http://www.derrickfountain.com/#/viewpoints/latest_insights_12</link>
<pubDate>Tue, 08 Dec 2009 02:08:09 GMT</pubDate>
<description><![CDATA[Over the years, I have developed platforms that single-handedly sought to usher in the age of the Spoken Web.  This work predates the work that IBM is currently doing with its newly-formed research lab in India and their <font color="#CCFF33"><a href="http://www.research.ibm.com/irl/projectspokenweb.html"><u>Spoken Web Project</u></a></font>.  The Spoken Web is a solution that I've been researching and developing for the last 4 years to help human beings overcome what I like to call "situational disability."  Situational disability occurs when any human being finds themself in a situation where they that lack the "ability" to access information due to internal and external handicaps.  
The common way for human beings to overcome these situational disabilities is through the use of assistive technologies.  As human beings, we can only carry so many grocery items when we walk through the aisles of a grocery store.  A shopping cart is an assistive technology that helps us overcome this handicap.  Remove the shopping cart from the shopping experience and you will see a cascading negative effect that imapacts both consumer purchase behavior and average revenue per customer.   
A scarcity factor is brought on my the limited number of items that can be carried.  This introduces more rigor into the selection process and less ad-hoc tossing of shopping items into the cart.  This cascading effect impacts the shopping experience even before the customer enters the store.  At home, I'm forced to alter the way I create my grocery list, by picking and choosing only those items that I can comfortably carry (or what I'm willing to pay someone else to carry for me).  Assistive technologies such as shopping carts improve human performance.
The shopping experience is not much unlike the navigation and selection process that occurs when a person enters the home page of a busy news portal.  Again, we run into a similar handicap.  
A human being can only consume so much information in a one sitting. When presented with too many options, a condition known as "choice paralysis" occurs, forcing users to choose nothing.  We have a situation where an overabundance of information creates a poverty of attention.  We are blinded by too many options, and as a result, are unable to pick any one option.  The biggest handicap of the modern world is the overabundance of information and the scarcity of time. 
I have concerns over the future of the internet and the accessibility of the information that it seeks to deliver.  There are situations that prevent me from accessing information; information that might change how I manage my health or raise my future children.  There are situations that render my ability to purchase a <font color="#CCFF33"><a href="http://www.youtube.com/watch?v=C3K6MZjNt3w"><u>$2,200 mobile phone reader</u></a></font> out of my reach due to the expensive nature of such devices.  Situational handicaps can come in the form of your personal financial situation or even your physical situation.  Perhaps you may even find yourself handicapped by your time situation.  All of these situations handicap your ability to get the information you need, when and how you want it.
In the coming years, we will see talking computers move out of the extremely overpriced "assistive technology" market and become more mainstream to help everyday humans access information in a more convenient and efficient way.
<font color="#CCFF33"><b>About the Author</b></font>
Derrick Fountain is a visionary mobile industry professional with a passionate curiosity for life-enabling technologies that transform how we access and share information. Call 916-770-4127 to hear a Spoken Web version of the latest viewpoints by Derrick Fountain.  
Visit the <font color="#CCFF33"><a href="http://www.derrickfountain.com/#/contact"><u>contact page</u></a></font> and share your questions or comments on this viewpoint.]]></description>
<enclosure type="audio/mpeg" length="3000000" url="http://www1.syndout.com/derrickfountain_latest_insights_12.mp3"/>
<enclosure url="http://www.derrickfountain.com/images/news_thumbs/10.jpg" type="image/jpg" /> 
</item>
<item>
<title>situational disability trumps accessibility</title>
<guid isPermaLink="false">derrickfountain_latest_insights_16</guid>
<link>http://www.derrickfountain.com/#/viewpoints/latest_insights_16</link>
<pubDate>Tue, 08 Dec 2009 02:08:09 GMT</pubDate>
<description><![CDATA[Most human beings make decisions based on visual cues. There is enormous value in using an image to capture and convey the complexity of a single idea.  After all, a picture is indeed worth a thousand words.  If I can construct a picture that will allow me to capture in my mind, the intimate behavioral and psychographic knowledge of the ideal users of my product or service, I would feel truly empowered and confident in the design decisions that I make. Being equipped with these insights in advance helps to better <font color="#CCFF33"><a href="http://tinyurl.com/jxtw2"><u>prioritize design time</u></a></font> on a project.  I am a strong proponent of moving beyond pretty pictures and prayers and using real data to inform design decisions.  
In the interactive industry, I have seen how emotionally driven decision-making can eat away at project scope.  Perhaps one of the biggest culprits is the broad category of "accessibility" and the reasoning that "any" website should be accessible to "all" users, regardless of ability.  Whenever I see or hear those two words, "any" and "all" in the same sentence, I immediately question everything that comes after.  I have a hard time taking anyone serious that uses those two words within a single sentence.  I exercise similar caution with any man that doesn’t tie up his shoes.  (Particularly, those shoes with Velcro straps instead of laces.)
Let’s say, for instance, that your analytics tell you that 0.02% of the people that visit your site over the course of a year do so with the aid of an assistive technology, such as an automatic screen reader.  From data this you infer that 0.02% of visitors to your site have some sort of visual impairment or other inhibiting factor that is preventing them from consuming information on your site using common browsing methods.  If I were to act on that 0.02% and change the underlying code and alter the design of your site to cater to this tiny fraction of your audience, you run the risk negatively impacting how potentially 99.98% of your target audience engage and interact with your brand on the web.  This would impact your ability to use sight, sound, and motion to tell your story to your core audience.  
Regardless of what the accessibility pundits say, it costs more to build a single site that’s accessible to both people with disabilities and those without.  Don’t believe me?  Have you ever seen a <font color="#CCFF33"><a href="http://tinyurl.com/yjfax78"><u>mobile phone</u></a></font> that retails for $2,820?  Why does it cost so much?  I’ll tell you why.  Because it’s made "accessible" for people with disabilities.  At that price point, I’m not sure exactly how "accessible" it is for those who can’t afford it.
Don’t get me wrong.  I believe in accessibility.  Perhaps, just not in the same way as most industry practitioners view accessibility.  The term itself needs account for more than physical handicaps. We need to broaden the circle to include what I call "situational disabilities" that handicap people from accessing information when and how they want.  At the heart of every project on this site is one single objective.  Knock down barriers to information.  Make it easy to get to stuff.  Remove friction and help people overcome the broader set of social and technological handicaps that affect their life.  If time constraints handicap our ability to read all the articles we want in a single sitting, that’s fine.  I understand.  Let’s create a technology that makes it easy to consume some now, and save some for later.  Having trouble reading text on a small screen?  Don’t bother.  Pick up the phone and call 641-453-7208 to access the same information by phone.  That’s how modern society will be transformed and overcome these physical and situational handicaps.  The single most important factor that this new definition brings to the world is a cure for a particular kind of situational disability known as "choice paralysis."   Choice paralysis occurs as a result of information overload.  We overcome this by letting people listen to the web instead of reading the web. 
<font color="#CCFF33"><b>About the Author</b></font>
Derrick Fountain is a visionary mobile industry professional with a passionate curiosity for life-enabling technologies that transform how we access and share information. Call 916-770-4127 to hear a Spoken Web version of the latest viewpoints by Derrick Fountain.  
Visit the <font color="#CCFF33"><a href="http://www.derrickfountain.com/#/contact"><u>contact page</u></a></font> and share your questions or comments on this viewpoint.]]></description>
<enclosure type="audio/mpeg" length="3000000" url="http://www1.syndout.com/derrickfountain_latest_insights_14.mp3"/>
<enclosure url="http://www.derrickfountain.com/images/news_thumbs/14.jpg" type="image/jpg" /> 
</item>
<item>
<title>living in a drag and drop world</title>
<guid isPermaLink="false">derrickfountain_latest_insights_13</guid>
<link>http://www.derrickfountain.com/#/viewpoints/latest_insights_13</link>
<pubDate>Tue, 08 Dec 2009 02:08:09 GMT</pubDate>
<description><![CDATA[There is a growing need for a seamless bridge between those who constantly publish new text information on the web and the growing number of users with mobile audio devices such as iPods and mp3-players.
This insight combined with extensive research lead to the birth of SyndOut.  SyndOut stands for "syndicate out" and is a product geared towards publishers and owners of branded news portals.  Today these organizations make their information accessible through websites, RSS feeds, and in some cases also as embeddable content widgets. Most people don’t have the time to read all this information and have difficulty picking out the relevant parts from the massive amounts of generated content.
In my research, I have come to find that most people have some time per day to listen.  People have time to shift an audio version of a piece of information from a website to a portable device and access it while they are driving, traveling, exercising or doing work around the house.
<font color="#CCFF33"><b>About the Author</b></font>
Derrick Fountain is a visionary mobile industry professional with a passionate curiosity for life-enabling technologies that transform how we access and share information. Call 916-770-4127 to hear a Spoken Web version of the latest viewpoints by Derrick Fountain.  
Visit the <font color="#CCFF33"><a href="http://www.derrickfountain.com/#/contact"><u>contact page</u></a></font> and share your questions or comments on this viewpoint.]]></description>
<enclosure type="audio/mpeg" length="3000000" url="http://www1.syndout.com/derrickfountain_latest_insights_13.mp3"/>
<enclosure url="http://www.derrickfountain.com/images/news_thumbs/11.jpg" type="image/jpg" /> 
</item>
<item>
<title>bigger ideas for the small screen</title>
<guid isPermaLink="false">derrickfountain_latest_insights_14</guid>
<link>http://www.derrickfountain.com/#/viewpoints/latest_insights_14</link>
<pubDate>Tue, 08 Dec 2009 02:08:09 GMT</pubDate>
<description><![CDATA[The biggest complaint and "perceived" barrier to adoption of news and information consumption on mobile devices in America is a constant nagging over the size of the screen and keyboard on mobile devices.  The logic is based on the assumption that the same mode of consuming information on the desktop web, will carry over to the mobile web.  Day after day, I receive alerts in my inbox announcing new ventures or new mobile product launches that attempt to extend web-based products and services to smartphones.
At no point has any of the mobile publishing platforms or application developers stopped to come up with an original idea that leverages the inherent nature of a smartphone.  What is it?  It’s first and foremost, a phone.  And what is the primary method used by human beings to store and retrieve information on these devices?  By speaking and listening.  Now how about a desktop PC?  What is the primary means of storing and retrieving information on your desktop?  By typing and reading.  Let's see, speaking and listening vs. typing and reading.  These are two unique and different patterns of interaction.
This transference of the" typing and reading" paradigm of the PC to the "speaking and listening" paradigm of a mobile device is the true barrier to adoption.  In order to realize the true value of mobile, we cannot see it as a destination.  It is more like a router or remote.  It is a tool for shifting and moving information.  The desire to access content on a mobile device by typing and reading is a false assumption and has gained steam due to a band of "processionary caterpillar" developers that keep churning out text-based interfaces that force the desktop model of information storage and retrieval onto mobile devices.  The very nature of the term "mobile" implies that you are not in a fixed location.  You are not sitting and reading and typing into a screen.  You are out and about, you are multi-tasking, you are partially distracted and doing other things.
One of the most innovative mobile products that have come to market in recent years is <font color="#CCFF33"><a href="http://www.lexy.com"><u>Lexy</u></a></font>.  Additional brands have competing and rival products.  These include <font color="#CCFF33"><a href="http://stitcher.com/home.php"><u>Stitcher Radio</u></a></font> and <font color="#CCFF33"><a href="http://listen.googlelabs.com"><u>Google Listen</u></a></font>.  What the last two failed to realize is that their services are not "all the way" mobile.  Lexy is all the way mobile.  Voice and SMS text messages are a primary means of navigating and interactive with the service. Voice and SMS are also the primary ways that people use these devices.
I am not fully against text-based content on mobile devices.  Over the years, I've developed innovative ideas for navigating long-form text on a mobile device.  Instead, I believe that the act of reading text on a small screen falls at the bottom rung when it comes to prioritizing the patterns of consumption.  In every interface that I've conceived, packaging content to go has been the top priority of the interface. 
This prioritization of the user’s ability to package up content "to-go" is my desire to make information convenient and accessible to people encountering what I like to call "situational disability."  If you find yourself in a "situation" where your ability to listen or read is handicapped, then there are alternative means of getting to the same information on any number of alternative devices or screens.  This is accomplished by allowing you to easily move information to another device in a format that is more conducive to your situation at that time.  You can access the same information and pick up where you left off by reading, printing, calling, or listening.  Whichever feels most accessible to you at the moment of want or need.
<font color="#CCFF33"><b>About the Author</b></font>
Derrick Fountain is a visionary mobile industry professional with a passionate curiosity for life-enabling technologies that transform how we access and share information. Call 916-770-4127 to hear a Spoken Web version of the latest viewpoints by Derrick Fountain.  
Visit the <font color="#CCFF33"><a href="http://www.derrickfountain.com/#/contact"><u>contact page</u></a></font> and share your questions or comments on this viewpoint.]]></description>
<enclosure type="audio/mpeg" length="3000000" url="http://www1.syndout.com/derrickfountain_latest_insights_14.mp3"/>
<enclosure url="http://www.derrickfountain.com/images/news_thumbs/12.jpg" type="image/jpg" /> 
</item>
</channel>
</rss>

